Refund Policy
Effective Date: January 8, 2025
At CuttingASMR.org, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.
Important Notice: Please understand our refund conditions before making a purchase to ensure you meet the eligibility requirements.
Refund Eligibility
Time Limit
Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
Credit Usage
If you have used more than 10 credits, you are not eligible for a refund, regardless of the time since purchase.
How to Request a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
Contact Us
Reach out to our support team at [email protected].
Provide Details
Include the following information in your email:
- Your account details
- Order number
- Purchase date
- Reason for the refund request
Submit Within 3 Days
Ensure your request is submitted within 3 days of your purchase.
Processing Refunds
Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.
Special Circumstances
Technical Issues
If our platform experiences technical problems that prevent normal service usage, we will prioritize your refund request without regular limitation constraints.
Service Interruption
If our service experiences extended interruption (over 24 hours) that affects your normal usage, you may request a proportional refund.
Non-Eligible Situations
The following situations are not eligible for refunds:
- • Requesting refund after 3 days from purchase
- • Having used more than 10 video generation credits
- • Change of mind for personal reasons (after normal service usage)
- • Requesting refund after violating our terms of service
- • Requesting refund after malicious use or abuse of service
Changes to This Policy
We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. Major changes will be communicated to users in advance via email or website notifications.
Need Help?
If you have any questions about our refund policy or need to request a refund, please don't hesitate to contact us: